Privacy Policy

1. Who we are

UK Fulfilment is part of the Meads Ltd Group and operates from Nottingham, United Kingdom. For the purposes of UK data protection law, the data controller is [REGISTERED COMPANY NAME], a company registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS].

Contact: hello@ukfulfilment.co.uk · 0843 523 6520

2. What data our quote form collects

• Your name, email address and phone number
• Your company name and website URL
• Details about your products, sales channels, order volumes, storage and packaging needs
• Any message you choose to include
• Basic technical information (such as IP address) used to prevent spam and abuse

3. Why we use it

We use this information to respond to your enquiry, prepare a fulfilment quote, contact you about it, and keep a record of our correspondence. We do not use it for unrelated marketing without your consent, and we never sell it.

4. Legal basis

• Steps prior to entering a contract — processing needed to prepare a quote you have asked for.
• Legitimate interests — responding to business enquiries, keeping records and protecting our website from misuse.

5. Who we share it with

Your data is only accessible to authorised UK Fulfilment staff. We use trusted service providers to host our website and store submissions securely; they process data only on our instructions. If you become a client, relevant delivery details may be shared with couriers to fulfil orders. We may disclose information where required by law.

6. How long we keep it

Quote enquiries that do not lead to a contract are kept for up to 24 months and then deleted. If you become a client, records are kept for the duration of our relationship and as required for legal and accounting purposes (normally 6 years).

7. Your rights under UK GDPR

• Access a copy of the personal data we hold about you
• Have inaccurate data corrected
• Have your data erased
• Restrict or object to our processing
• Data portability

To exercise any of these rights, email hello@ukfulfilment.co.uk. We will respond within one month.

8. Right to complain

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to resolve your concern first.